1. Introduction
Welcome to CareAsOne. These Terms & Conditions ("Terms") govern your access to and use of CareAsOne's websites, mobile applications, digital platforms, and related services.
CareAsOne Inc. ("CareAsOne," "we," "our," or "us") provides technology-enabled in-home care services designed to help individuals and families access personalized caregiving support.
By accessing or using our platforms, you agree to these Terms to the extent permitted by applicable law. If you do not agree, please discontinue use of our platforms.
2. Our Services
CareAsOne facilitates and provides access to non-medical in-home care services, which may include:
- Companionship and social engagement
- Assistance with activities of daily living
- Personal care and hygiene assistance
- Meal preparation and light housekeeping
- Mobility and daily routine support
- Respite care and family caregiver support
- Post-discharge, non-medical caregiving assistance
- Other personalized non-medical caregiving services
Services are subject to geographic availability, individual care needs, caregiver availability, applicable licensing requirements, and the terms of any separate client service agreement.
CareAsOne does not guarantee immediate caregiver availability or a specific service start date.
3. Eligibility and Account Information
Users must provide accurate and current information when registering, requesting services, or communicating with CareAsOne.
Individuals requesting care on behalf of another person must have the appropriate authority to do so.
Users are responsible for maintaining the confidentiality of their account credentials and promptly reporting suspected unauthorized account access.
4. Care Inquiries and Service Agreements
Submitting an inquiry through our website, mobile application, social media lead forms, or telephone does not establish a client relationship or guarantee service delivery.
Before services begin, CareAsOne may conduct an assessment, confirm caregiver availability, review service requirements, and enter into a separate client service agreement.
Care schedules, rates, payment terms, cancellation procedures, and other service-specific conditions will be provided through applicable agreements.
5. SMS Messaging Terms
Program Name: CareAsOne SMS Communications
Business Name: CareAsOne Inc.
SMS Phone Number: 916-232-8821
CareAsOne operates an SMS messaging program for individuals who have expressly opted in to receive communications.
Depending on the consent provided, messages may include:
- Responses to home care inquiries
- Care consultation scheduling and reminders
- Customer service and appointment coordination
- Updates regarding requested caregiving services
- Follow-up communications
- Promotional offers, announcements, and service information for individuals who have separately consented to marketing messages
Consent
By affirmatively selecting the applicable SMS consent option on a CareAsOne website form, Facebook or Instagram lead form, mobile application, or other authorized opt-in mechanism, you agree to receive the types of messages identified in that consent disclosure.
Marketing and non-marketing SMS consent may be requested separately.
Providing a phone number or submitting a service inquiry does not automatically authorize automated marketing text messages.
Consent to receive automated marketing messages is not a condition of purchasing or receiving services.
Message Frequency
Message frequency varies based on your inquiries, appointments, service needs, and communication preferences.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
Opting Out
You may opt out of SMS communications at any time by replying STOP to a CareAsOne text message.
You may receive a final message confirming your opt-out. Afterward, messages covered by that opt-out will stop unless you subsequently provide new consent.
Customer Support
Reply HELP to any CareAsOne text message for assistance, or contact us at 916-232-8821.
Carrier Liability
Mobile carriers are not liable for delayed or undelivered messages.
Delivery of SMS messages is subject to carrier and network availability.
Privacy
Information collected through our SMS program is handled in accordance with our Privacy Policy.
Privacy Policy: https://www.careasone.com/privacy-policy
6. Privacy and Data Protection
CareAsOne collects and processes personal information in accordance with our Privacy Policy and applicable law.
Information may be used for care inquiries, service coordination, caregiver management, authorized communications, and related business operations.
Mobile phone numbers and SMS opt-in information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
7. Caregiver Relationships and Responsibilities
CareAsOne may use its technology and operational processes to coordinate caregiving services, verify qualifications, facilitate onboarding, and manage care assignments.
Caregivers and other service participants must comply with applicable laws, licensing requirements, professional standards, and contractual obligations.
CareAsOne may establish additional operational policies concerning caregiver conduct, scheduling, safety, confidentiality, and service quality.
8. Medical and Emergency Disclaimer
CareAsOne's general in-home care services are not a substitute for emergency medical assistance, professional medical diagnosis, or treatment.
Information presented on our website or application is for general informational purposes and should not be interpreted as individualized medical advice.
In the event of a medical emergency, call 911 or the appropriate local emergency response service.
9. Acceptable Use
Users agree not to:
- Provide false or misleading information.
- Attempt unauthorized access to our systems.
- Interfere with the operation or security of our platforms.
- Use CareAsOne's services for unlawful or fraudulent purposes.
- Misuse personal information obtained through our services.
- Infringe upon the rights, privacy, or safety of others.
CareAsOne may restrict platform access in response to violations, subject to applicable law and contractual obligations.
10. Payments, Cancellations, and Refunds
Pricing, billing arrangements, cancellation terms, and refund eligibility for caregiving services are governed by the applicable client service agreement and mandatory law.
Any separate platform cancellation or refund policies incorporated into an agreement will also apply.
11. Intellectual Property
CareAsOne's brand name, logos, website content, application materials, and proprietary technology are owned by CareAsOne or their respective licensors.
Users may not reproduce, distribute, modify, or commercially exploit protected materials without authorization, except as permitted by law.
12. Third-Party Services
CareAsOne may use authorized third-party providers to support payment processing, communications, hosting, customer relationship management, and other operational functions.
Third-party services may be governed by additional terms and privacy practices.
Nothing in this section removes any responsibility that CareAsOne cannot legally disclaim.
13. Disclaimers and Limitation of Liability
CareAsOne endeavors to provide accurate platform information and reliable digital services but does not guarantee uninterrupted website or application availability.
To the extent permitted by law, CareAsOne will not be liable for indirect or consequential damages arising solely from platform disruptions or unauthorized misuse by third parties.
Nothing in these Terms excludes liability or limits consumer rights where doing so is prohibited by applicable law.
14. Changes to These Terms
CareAsOne may update these Terms to reflect business, operational, technological, or legal changes.
The most current version will be posted on our website with an updated effective date. Material changes will be communicated when required by law.
15. Governing Law
These Terms are governed by applicable California law, subject to mandatory laws and consumer protections in other jurisdictions where CareAsOne operates.
16. Contact Information
CareAsOne Inc.
Website: https://www.careasone.com
Phone: 916-232-8821
Terms & Conditions: https://www.careasone.com/terms-conditions
For questions regarding these Terms, please contact CareAsOne using the information above.
© 2026 CareAsOne Inc. All rights reserved.