Client Care Cordinator
SYNERGY HomeCare of the West Valley
-
Goodyear
| Arizona
About Role
Posted On:
June 30, 2023
Job Type:
hourly
Experience:
1-3 Years
Payment Type:
Hourly
Salary
Login to view
Schedule
full-time
About Company
SYNERGY HomeCare of the West Valley is an independently owned and operated franchise that is part of the SYNERGY HomeCare, Inc Franchise. We provide non-medical services to people who need extra help in order to stay in their home. We offer concierge packages for hospital patients and new mothers to help transition you back home into your regular routine. We offer transfer assistance, meal preparation, grocery shopping, light housekeeping, bed baths, medication reminders, and other assistance with activities of daily living. Owners Jeremy and Sarah Claridge opened this franchise in 2020 and have been serving people in our community ever since. Sarah's administrative skills that she has learned as a mother of nine children, a foster parent of dozens of children over the years, a scout leader, a teacher, a school board member, and keeper-in-line of her husband of 25 years is unparalleled. She is the heart and soul of our business. Jeremy, a licensed attorney, will also pinch hit as a caregiver to make sure our clients don't go without service. He values his caregiver training as much as his law degree from Washburn School of Law in Kansas. Please let us staff your next qualified Caregiver.
Job Description
The Client Care Coordinator/Manager reports directly to the Administrator and is responsible for guiding and coordinating all client-related activities of the SYNERGY HomeCare business. This position includes leadership and management in areas of the business including Inquiry Management, Intake, Client Care, and Quality Assurance for employees and clients.
This position entails establishing a positive office culture to meet the needs and exceed the expectations of clients. The Client Care Coordinator/Manager will help maintain client files and communication. Additionally, the Client Care Manager will be responsible for collaborating with the Franchisee and Administrator to enhance client satisfaction and revenue growth.
Qualifications:
- Two years supervisory or management experience in home care or other health related setting (preferred)
- Exceptional customer service skills
- Possess at least two years experience in healthcare or home care, working with the elderly, disabled or individuals requiring supportive services
- Proficiency in computer skills (Google Suite, Excel, Power Point, etc)
- Knowledge of scheduling software (eRSP or similar) or CRM preferred
- Well-honed time management skills
- Exemplary communication skills, both verbal and written
Essential Duties and Responsibilities:
- Home assessments
- Client communication
- Home/Quality Assurance visits
- Customer service
- Incoming client inquiry calls
- Review HCP Vantage report monthly
- Handle service recovery issues
- Recommend additional service hours when indicated or conversely
- May participate in the on-call rotation, answering after-hours calls
- Weekly reporting of accountabilities
This job description is not intended to be all inclusive. The employee will be expected to perform other reasonable duties as assigned.
Please call Sarah at 623-246-1000 and inquire about this position. Résumés can be emailed to [email protected]
